This page contains the legal terms and conditions which regulate the website: http://www.VERAPELLESTORE.COM
When users access the website VERAPELLESTORE.COM they accept all the conditions contained in the present disclaimer.
VERAPELLESTORE.COM reserves the right to prevent users who don’t accept these terms from accessing the website www.VERAPELLESTORE.COM .
Access to the website and its services is only for personal use. VERAPELLESTORE.COM provides information on its products and gives customers the chance to buy them.
- Customers’ requirements
- Return and change policy
- Shipping information
- Delivery of the order
- Shipping methods and rates
- Online images
- Intellectual property rights
To order goods from our website customers must:
- be over 18 years old.
- have the necessary requirements to stipulate legally binding contracts.
- provide a valid email address.
- accept our payment methods. Credit card: Visa, MasterCard, American Express or a verified PayPal account. Bank transfer. Cash on delivery. Postepay card.
this page will describe management of our web site as regards processing the personal data of users that visit us.
This information is provided - also in pursuance of Section 13 of Legislative Decree no. 196/2003 -to any entity having to do with the web-based services that are made available by the Garante per la protezione dei dati personali (Italian Data Protection Authority) via electronic networks as from the following address:
which corresponds to the home page of our official web site.
The data controller
Once you have consulted this website we have the right to process your data. The data controller is the company NLab of Cosimato Domenico, legally based in “via Melito Iangano, 9 (centro ASI) – 83029 Solofra (Avellino) Italy”.
Place of data processing
processing of the data provided by customers who uses the services of this website takes place in the aformentioned venue: such data are only processed by our technical staff or by staff required for the occasional maintenance of our website. None of the data present on our database will be shared with any third party.
Data provided by the customers in order to receive information about our services (newsletter, answers to questions about our services or goods etc.) will only be used to fulfill customers’ needs and process their order and will be communicated to third party only if really needed.
Categories of processed data
The information systems and software procedures relied upon to operate this web site acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.
Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties.
This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user's operating system and computer environment.
These data are only used to extract anonymous statistical information on website use as well as to check its functioning; they are erased immediately after being processed. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is currently retained for no longer than seven days.
Data provided by customers
The optional, explicit and intentional sending of emails to the email addresses indicated on this website will imply the acquisition of the sender email address, needed to reply to his or her questions, and of any other data provided in the email. Summarized versions of this disclaimer will be sent or displayed on the website pages with on-demand services.
No personal data concerning users is acquired by the website in this regard.
No cookies are used to transmit personal information, nor are so-called persistent cookies or user tracking systems implemented.
Use of the so-called session cookies – which are not stored permanently on the user's computer and disappear upon closing the browser – is exclusively limited to the transmission of session ID's – consisting of server-generated casual numbers – as necessary to allow secure, effective navigation.
The so-called session cookies used by this website make it unnecessary to implement other computer techniques that are potentially detrimental to the confidentiality of user navigation, whilst they do not allow acquiring the user's personal identification data.
Optional Data Provision
Subject to the specifications made with regard to navigation data, users are free to provide the personal data either to be entered in the application forms submitted to the Office or referred to in contacting the Office to request delivery of information materials and other communications.
Failure to provide such data may entail the failure to be provided with the items requested.
For completeness' sake, it should be pointed out that in some cases – which are not the subject of the standard management of this website – our Authority may request information pursuant to Section 157(1) of Legislative Decree no. 196/2003 with a view to supervising the processing of personal data. In these cases it is mandatory to comply under penalty of administrative penalties.
Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected.
Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorisation.
Data Subjects' Rights
Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003).
The above Section also provides for the right to request erasure, anonymisation or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.
All requests should be mailed to NLab di Cosimato Domenico, via Melito Iangano, 9 (centro ASI) – 83029 Solofra (AVELLINO) – ITALY.
RETURN AND REFUND POLICY
The security tag enclosed with the returned articles must not be cut or damaged. Items must not have been worn, washed or altered and must not show any sign of wearing.
Each item must be returned with all its tags, packaging and original accessories (dustbags, hangers, covers etc.). All shoes and accessories must be returned within their original packaging, which is considered part of the product and must not be damaged.
Reasons for returning items:
- Wrong size
- Faulty items and/or Right of withdrawal/return
In case your item is the wrong size, please put back the item into the packaging and close it as it was at the moment of delivery, following the norms mentioned above.
-Fill in the form “Change/return form”
-It’s important to arrange the new size calling us on 0039-0825-534049 or sending us an email, before proceeding with a new delivery.
All returned items are inspected by VERAPELLESTORE.COM in order to fulfill all the parameters indicated in the Return policy terms and conditions.
WARNING: No charges apply to the delivery of the items returned to our warehouse and the shipping of the new item is free of charge: for this reason, shipping of the new item will be made in conjunction with the withdrawal of the old item.
It’s important to communicate the will to return an item by calling on 0039-0825-534049 or by sending us an email, before proceeding with the shipping. We also request to fill in the “Change/return form” contained in the package.
- VERAPELLESTORE reserves the right to ask for photographic evidence of faulty items before covering expenses for the shipping of the item back to its warehouse.
- All returned items will be inspected by VERAPELLESTORE and must respect all the parameters indicated in the “Conditions of change”. VERAPELLESTORE reserves the right to charge the customer 10% of the items value should the returned item be non-conforming to our terms and conditions policy.
- VERAPELLESTORE reserves the right to refuse the return of items which haven’t been authorized or have been shipped with couriers not working for VERAPELLESTORE. Accepting such returns will result in an additional charge (10% of the returned item’s value)
- Return of items with refund are regulated by the italian law for mail or telephone order selling: for this reason you have the right to return the purchased items within 10 days from the delivery of the goods. This case is also regulated by the Change/return policy.
DELIVERY OF GOODS
When ordering items, customers set up a commercial relationship with VERAPELLESTORE.COM and accept the delivery of the packaging. If for any reason the customer refuses the delivery or requests it to be returned to the sender, any shipping cost charged to VERAPELLESTORE.COM, will be taken off the refund due to the customer.
Pick-up of the delivery
At the moment of goods delivery, customers are kindly requested to carefully check the package before signing the receipt to the courier. VERAPELLESTORE.COM packages are accurately wrapped in a transparent plastic bag, sealed with our special packing tape.
Should the package appear to have been tampered with or should the tape appear to be damaged, customers are kindly requested to immediately report to the local courier office and contact us at: assistenza@VERAPELLESTORE.COM
If the goods are not successfully delivered to the address provided by the customer in the contract, the package might be returned to us at the customer’s expenses. Such charges will be taken off any potential refund due to the customer from VERAPELLESTORE.COM.
SHIPPING METHODS AND TIMES
verapellestore.com delivers its orders through express couriers sda and gls 24/48h.
Before shipping the items VERAPELLESTORE reserves the right to wait for confirmation of data: this will be requested in an email sent to the customers afer the order, with the subjet: “methods of payment/size/delivery address”.
VERAPELLESTORE usually dispatches all orders within 3 working days after receiving the confirmation email.
Once the package has been shipped, VERAPELLESTORE will send the customer a tracking number to follow the package route. We advise you to browse the courier SDA or BARTOLINI website clicking on the links provided with the order email and verify the status of your delivery, so as to quickly resolve any problems which may arise with the delivery itself.
VERAPELLESTORE.COM denies any liability, should there be any difference between the items colour as displayed by the customer’s computer screen and the original colour of such items.
Images displayed on the website VERAPELLESTORE.COM are VERAPELLESTORE.COM’s property. Anyone using such images without permission from VERAPELLESTORE.COM will be prosecuted.
Contents published on www.VERAPELLESTORE.COM, unless otherwise stated, are protected by the current law concerning copyright no.633/1941 and subsequent modifications and supplements. Partial or total reproduction on the internet or on any other format (paper, digital etc.) of such contents, without prior agreement with VERAPELLESTORE.COM is prohibited.